Important COVID-19 Information from QCAP (updated 5/29/2020)

In response to the COVID-19 public health emergency, QCAP has made several modifications to our operations so that we may continue to serve our clients in this time of need. Our Southwest Community Food Center at 1 Copeland Street is providing food orders and is open and fully operational. Our Energy Department is continuing to process applications and accept new clients through phone and email. We have suspended in-person appointments and walk-ins at QCAP’s Main Office at 1509 Hancock Street until further notice. QCAP’s Head Start classrooms at 22 Pray Street are closed until June 29, 2020. Please see below for how we are providing other services, including Housing, through phone and email.

If you or someone you know is experiencing financial hardship as a result of COVID-19 and needs assistance accessing any community resources, please do not hesitate to contact your QCAP contact or QCAP at 617-479-8181.

Thank you for your understanding as we take these necessary precautions. While our physical offices will be closed to the public during this time, QCAP remains committed, as the area’s community action agency, to providing our essential services while taking appropriate, prudent actions and maintaining the health and safety of our staff, clients, volunteers, and the community. We will continue to monitor and evaluate new information as it becomes available from state, local, and public health officials. Please continue to check this webpage for complete up-to-date information regarding QCAP’s programs and services.

Below is a list of updates for each program:

Energy Assistance

Update: Fuel Assistance is no longer accepting applications for the 2019-2020 season. The deadline was Friday May 29, 2020. However, we will continue to accept documents required for applications that were submitted prior to the deadline. The final day to submit documents is Friday June 24, 2020. Documents may be sent in by mail, email, or fax (information below). Please call our Fuel Assistance line (617-657-5301) or email with any questions. For heating emergencies, including heating system emergencies, please contact 617-657-5354. All in-home weatherization services are suspended until further notice.

For more information on how we can help you reduce your utility bills and on available utility discounts, visit our Energy Programs webpage. QCAP is providing appliance and electric usage audits over the phone, and may be able to provide you new appliances that use less energy.

Address: QCAP Energy Department, 1509 Hancock St., Quincy, MA  02169


Fax: 617-657-0096

Southwest Community Food Center (SWCFC)

The SWCFC at 1 Copeland St. is open and fully operational during this public health emergency. The Food Center is following strict safety and social distancing protocol and has implemented additional cleaning, sanitizing, and hand-washing measures. We are open during our regular hours: Monday, Tuesday, Thursday, Friday 9:00am-4:30pm and Wednesday 11:00am-6:30pm. We are accepting new clients. Please call to make an appointment for a food order (617-471-0796).

SNAP application assistance and other guidance will take place over the phone.

We are in great need of monetary donations right now due to the economic impact of COVID-19. Please mail cash or check donations or submit online. If you wish to donate food, hygiene products, or cleaning products to the SWCFC, please call ahead at 617-471-0796 to schedule. You can also donate items through our Amazon wishlist. Thank you for your support.

Head Start

Our Head Start location at 22 Pray St. is closed to children and their family members until June 29, 2020. We will not be conducting in-home visits until further notice. We are working with Head Start families by phone and online to continue child and family engagement. In the meantime, staff are available via phone (617-249-2000) or email ( should you have any questions or urgent needs.

Housing Services

We are suspending in-person appointments until further notice, but staff are providing services through phone and email to address housing needs, including tenant and homeowner assistance. All in-person workshops, including First Time Home Buyer Workshops and Affordable Housing Workshops, are suspended until further notice. Please check QCAP’s calendar of events for updated information and virtual events. Please call the housing intake line (617-657-5376) or send an email ( if you need assistance. 

Our Quincy Emergency Rental Assistance Fund is now closed, but if you need housing assistance please call our housing intake line (617-657-5376).

Financial REACH Center

The Financial REACH Center will suspend in-person appointments until further notice and will be providing services through phone and email. Current REACH Center clients will continue to be served by their financial coaches by phone and email. For more information about this service, please call 617-657-5355 to set up a virtual orientation. In-person REACH Center Orientations are suspended until future notice. All in-person classes are suspended until further notice, but if you are interested in learning about future in-person classes or virtual offerings, please email (submit online).

Volunteer Income Tax Preparation (VITA)

QCAP’s Free Tax Site will suspend all in-person tax preparation until further notice. Please be advised that in response to the ongoing public health emergency, the IRS has extended this year’s income tax filing deadline to July 15, 2020. Massachusetts has also extended the filing deadline to July 15, 2020.

If you already had a scheduled tax appointment and still need tax preparation assistance, please call our tax line (617-657-5345) or reach out via email ( to discuss alternative options to face-to-face preparation. If you would like to complete your taxes on your own, the United Way and H&R Block offer free tax filing to qualifying individuals. Please continue to check this webpage for further updates.

Adult Basic Education (ABE) & English for Speakers of Other Languages (ESOL)

All in-person ABE and ESOL classes are canceled at QCAP’s main office, Head Start location, and Quincy College for the remainder of the school year. Current ABE and ESOL students will be served by phone by their advisor and teachers regularly to receive updates about program developments and online education opportunities. If you are interested in registering for ESOL or ABE classes, please email

Community Care for Kids (CCK)

CCK staff are providing services by phone (617-657-5305 – please leave a message) and email ( The Quincy Braintree Family Network has cancelled all in-person group activities including playgroups and story time. Staff are available for parent resource and referral, online home activities, and virtual story and circle time. 

To slow the spread of COVID-19, Governor Baker has issued an emergency order temporarily closing all early childhood education programs across the State of Massachusetts to suspend providing childcare from March 22 – June 29, 2020.

This closure applies to all center-based child care and family child care programs. It does not apply to residential schools, community group homes, temporary shelters, transition-to-independent living facilities, teen parent programs, and DYS secure facilities.

Exempt Emergency Child Care Programs will be the only child care programs that are allowed to operate during this time. This prioritizes public health and safety while maintaining critical service.

For more information about this closure and Exempt Emergency Child Care Programs, visit this website.

How can you help?

It’s no question everyone is feeling the impact of this unprecedented public health emergency. However, economically vulnerable individuals and families may not have the resources to adjust to the loss of wages, limited childcare availability, and other changes resulting from COVID-19 closures. Many will experience long-term impacts due to these circumstances. QCAP is proactively taking measures to help low-income families and individuals who may fall behind on paying for their rent, mortgage, heating, food, and other basic costs.

At this time, we are experiencing a significant increase in demand at our Food Center, which is remaining open in order to respond to this crisis and the needs of the community. To assist the Food Center, please consider making a monetary gift online, or send cash or checks to QCAP at 1509 Hancock St., Quincy, MA  02169. Monetary donations allow us the most flexibility to respond to needs as they arise. Thank you in advance for your support.

Click Here to Learn How You Can Help QCAP Make a Difference During COVID-19

Southwest Community Food Center remains open for residents in need. Hours: Monday, Tuesday, Thursday, Friday 9:00-4:30, Wednesday 11:00-6:30. Call 617-471-0796.Click here for important COVID-19 Updates from QCAP (5/29/2020)