Current COVID-19 Updates from QCAP

In response to the COVID-19 public health emergency, we have made several modifications to our operations so that we may continue to serve our clients in this time of need. Please continue reading for more information.

While we are continuing to provide services, please note that QCAP has suspended in-person appointments and walk-ins at QCAP’s Main Office at 1509 Hancock Street until further notice.

QCAP’s Southwest Community Food Center has remained open and fully operational for food and nutrition assistance.

QCAP’s Head Start location at 22 Pray St. re-opened on July 7, 2020.

If you or someone you know is experiencing financial hardship as a result of COVID-19 and needs assistance accessing any community resources, please do not hesitate to contact your QCAP contact or QCAP at 617-479-8181.

Thank you for your understanding as we take these necessary precautions. While our physical offices will be closed to the public during this time, QCAP remains committed, as the area’s community action agency, to providing our essential services while taking appropriate, prudent actions and maintaining the health and safety of our staff, clients, volunteers, and the community. We will continue to monitor and evaluate new information as it becomes available from state, local, and public health officials. Please continue to check this webpage for complete up-to-date information regarding QCAP’s programs and services.

Below is a list of updates for each program:

Energy Assistance

Heating Assistance is accepting applications for the 2020-2021 season. Applicants are encouraged to apply early before the cold weather arrives. Click here to determine if you might be eligible to apply. To request an application, please call 617-657-5301 or email

QCAP’s Heating Assistance office is closed to the public, but our staff are working to process applications as quickly as possible.

Heating Assistance signed applications may be submitted only by mail or dropped in QCAP’s secure locked drop box. Supporting documents may be sent in by email (, fax (information below), mail or dropped in QCAP’s secure locked drop box. The drop box is located at 1511 Hancock Street, Quincy, MA. 02169 and available between 8:30am and 5:00pm. You must sign your application when you return it.

Energy Contact Information:

Secure Dropbox for QCAP Clients: 1511 Hancock Street, Quincy, MA. 02169

Mail Address: 1509 Hancock Street, Quincy, MA. 02169

Email Address:

Fax Number: (617) 657-0096

Phone Number: (617) 657-5301

For heating emergencies, including heating system emergencies, please contact 617-657-5354.

For more information on how we can help you reduce your utility bills and on available utility discounts, visit our Energy Programs webpage. QCAP may be able to provide you with new energy efficient appliances that will save you money. For more information on this and how we can help you reduce your utility bills, receive utility discounts, and save more money, please visit our Energy Programs webpage.

Southwest Community Food Center (SWCFC)

The SWCFC at 1 Copeland Street is open and fully operational during this public health emergency, providing food orders and SNAP application assistance. The Food Center is following strict safety and social distancing protocols and has implemented additional cleaning, sanitizing, and hand-washing measures. We are open during our regular hours: Monday, Tuesday, Thursday, Friday 9:00am-4:30pm and Wednesday 11:00am-6:30pm. We are accepting new clients. Please call to make an appointment for a food order (617-471-0796). Intake and SNAP application assistance and other guidance will take place over the phone.

If you wish to donate food, hygiene products, or cleaning products to the SWCFC, please call ahead at 617-471-0796 to schedule. You can also donate items through our Amazon wishlist or submit a monetary donation online. Thank you for your support.

Head Start

Our Head Start location at 22 Pray St. has reopened at reduced capacity in accordance with the Department of Early Education and Care’s required health and safety guidelines. We are currently accepting applications and are scheduling virtual eligibility screening appointments. If you are interested in applying, you may do so by visiting our Head Start webpage. Head Start is providing virtual services and support to Head Start children and families that have not returned to our physical Head Start location. Please call Head Start staff (617-249-2000) or email ( should you have any questions.

Housing Services

QCAP’s Housing Program is providing all housing services through phone, email and video conference meetings. All workshops, including First Time Home Buyer Workshops and Affordable Housing Workshops, have been converted to a virtual platform until further notice. Please check QCAP’s calendar of events for updated information and virtual events. Please call the housing intake line (617-657-5376) or send an email ( if you need assistance.

QCAP has several funding sources including Emergency Solution Grant funding that can assist qualified Quincy residents with rental arrears or moving costs. We also have additional funding that can assist qualified Norfolk County residents with one month of rental arrears. Please call our housing intake line for assistance: (617) 657-5376.

Financial REACH Center

The Financial REACH Center is currently providing services through phone, email, and video conferencing. Please check our schedule of upcoming REACH workshops on our QCAP calendar. For more information about our services, please call 617-657-5355 or email our Program Assistant at to set up an orientation session.

Volunteer Income Tax Preparation (VITA)

As of April 15, 2021, we have stopped accepting new tax clients. If you still need tax assistance, you may use the general Get Your Refund website to find other agencies that may be accepting new tax clients. If we’ve already filed your 2020 tax return or are in the processing of completing your 2020 tax return and you have questions, please leave a message on our tax line at 617-657-5345 and a QCAP representative will return your call. You can also email

Adult Basic Education (ABE) & English for Speakers of Other Languages (ESOL)

Our ESOL and ABE classes are open and enrolling for the 2020-2021 school year. QCAP is currently providing remote classes using Zoom and may return to in-person classes later this year, depending on state and local public health guidelines. If you are interested in registering for ESOL classes, please contact our ESOL Advisor, Daphne Chen, by email at or by phone at 617-657-5386. If you are interested in registering for ABE /HiSET classes, please contact our ABE Advisor, Margaret Doherty, by email at or by phone at 617-657-5387.

Community Care for Kids (CCK)

CCK staff are providing services including reauthorizations by phone, email, and virtually.  Please call 617-657-5305 or email ( to schedule a virtual appointment with a specialist.

The Quincy Braintree Family Network is providing parent resource and referral by phone, online home activities, and virtual story and circle time. Please email or for the most updated information.

For up to date information from the Department of Early Education and Care please  visit this website.

How can you help?

It’s no question everyone is feeling the impact of this unprecedented public health emergency. However, economically vulnerable individuals and families may not have the resources to adjust to the loss of wages, limited childcare availability, and other changes resulting from COVID-19 closures. Many will experience long-term impacts due to these circumstances. QCAP is proactively taking measures to help low-income families and individuals who may fall behind on paying for their rent, mortgage, heating, food, and other basic costs.

At this time, we are experiencing a significant increase in demand at our Food Center, which is remaining open in order to respond to this crisis and the needs of the community. To assist the Food Center, please consider making a monetary gift online, or send cash or checks to QCAP at 1509 Hancock St., Quincy, MA  02169. Monetary donations allow us the most flexibility to respond to needs as they arise. Thank you in advance for your support.

Click Here to Learn How You Can Help QCAP Make a Difference During COVID-19