Current COVID-19 Updates from QCAP

In response to the COVID-19 Pandemic we have made several modifications to our operations so that we may continue to serve our clients in this time of need. Please continue reading for more information:

  • QCAP’s Main Office at 1509 Hancock Street: While we are continuing to provide services, please note that QCAP is offering services by phone, virtually, by email, and by appointment only when needed. Please call 617-479-8181 with any questions.
  • QCAP’s Southwest Community Food Center has remained open and fully operational for food and nutrition assistance.
  • QCAP’s Head Start at 22 Pray St. is providing in-person services, and fall enrollment is NOW OPEN!

If you or someone you know is experiencing financial hardship as a result of COVID-19 and needs assistance accessing any community resources, please do not hesitate to contact your QCAP contact or QCAP at 617-479-8181.

Thank you for your understanding as we take these necessary precautions. QCAP remains committed, as the area’s community action agency, to providing our essential services while taking appropriate, prudent actions and maintaining the health and safety of our staff, clients, volunteers, and the community. We will continue to monitor and evaluate new information as it becomes available from state, local, and public health officials. Please continue to check this webpage for complete up-to-date information regarding QCAP’s programs and services.

Below is a list of updates for each program:

Energy Assistance

Heating Assistance will be accepting applications beginning in August for the 2021-2022 season. Applicants are encouraged to apply early before the cold weather arrives. Click here to determine if you might be eligible to apply. To request an application, please call 617-657-5301 or email

Heating Assistance signed applications may be submitted only by mail or dropped in QCAP’s secure locked drop box. Supporting documents may be sent in by email (, fax (information below), mail or dropped in QCAP’s secure locked drop box. The drop box is located at 1511 Hancock Street, Quincy, MA. 02169 and available between 8:30am and 5:00pm. You must sign your application when you return it.

Energy Contact Information:

Secure Dropbox for QCAP Clients: 1511 Hancock Street, Quincy, MA. 02169

Mail Address: 1509 Hancock Street, Quincy, MA. 02169

Email Address:

Fax Number: (617) 657-0096

Phone Number: (617) 657-5301

For heating emergencies, including heating system emergencies, please contact 617-657-5354.

For more information on how we can help you reduce your utility bills and on available utility discounts, visit our Energy Programs webpage. QCAP may be able to provide you with new energy efficient appliances that will save you money. For more information on this and how we can help you reduce your utility bills, receive utility discounts, and save more money, please visit our Energy Programs webpage.

Southwest Community Food Center (SWCFC)

The SWCFC at 1 Copeland Street is open and fully operational, providing food orders and SNAP application assistance. The Food Center is following strict safety and social distancing protocols and has implemented additional cleaning, sanitizing, and hand-washing measures. We are open during our regular hours: Monday, Tuesday, Thursday, Friday 9:00am-4:30pm and Wednesday 11:00am-6:30pm. We are accepting new clients. Please call to make an appointment for a food order (617-471-0796). Intake and SNAP application assistance and other guidance will take place over the phone.

If you wish to donate food, hygiene products, or cleaning products to the SWCFC, please call ahead at 617-471-0796 to schedule. You can also donate items through our Amazon wishlist or submit a monetary donation online. Thank you for your support.

Head Start

Our Head Start location at 22 Pray St. is open for in-person classroom education and continues to follow careful health and safety guidelines. We are currently accepting applications for both preschool (full and part day options) and toddler openings.  Following application, virtual eligibility screening appointments will be scheduled. If you are interested in applying, you may do so by visiting our Head Start webpage. Please call Head Start staff (617-249-2000) or email ( should you have any questions.

Housing Services

QCAP’s Housing Program continues to provide housing services through phone, email and video conference meetings. All workshops, including First Time Home Buyer Workshops and Affordable Housing Workshops, have been converted to a virtual platform until further notice. For those who have completed an intake, but have limited access to technology, in person appointments can be scheduled with a Housing Counselor. Please check QCAP’s calendar of events for updated information and virtual events. Please call the housing intake line (617-657-5376) or send an email ( if you need assistance.

QCAP has several funding sources including Emergency Solution Grant funding that can assist qualified Quincy residents with rental arrears or moving costs. We also have additional funding that can assist qualified Norfolk County residents with one month of rental arrears. Please call our housing intake line for assistance: (617) 657-5376.

Financial REACH Center

The Financial REACH Center is currently providing services through phone, email, and video conferencing. Please check our schedule of upcoming REACH workshops on our QCAP calendar. For more information about our services, please call 617-657-5355 or email our Program Assistant at to set up an orientation session.

Volunteer Income Tax Preparation (VITA)

QCAP’s Tax Program is not accepting any more tax clients for the remainder of the tax season. We have reached full capacity for our virtual/remote option. We are not scheduling  any in-person tax appointments. If we have already prepared your tax return or are currently preparing your tax return, please contact us by phone at 617-657-5345.

Adult Basic Education (ABE) & English for Speakers of Other Languages (ESOL)

Our ESOL and ABE classes are currently enrolling for the 2021-2022 school year. Classes in September may be provided in person or online, depending on the status of the COVID pandemic and state and local public health guidelines. We ask that prospective students be prepared for the possibility of online OR in-person classes. If you are interested in registering for ESOL classes, please contact Sam Bernstein by email at or by phone at 617-657-5368. If you are interested in registering for ABE /HiSET classes, please contact our ABE Advisor, Margaret Doherty, by email at or by phone at 617-657-5387

Community Care for Kids (CCK)

CCK staff are providing services including reauthorizations by phone, email, and virtually.  Please call 617-657-5305 or email ( to schedule a virtual appointment with a specialist.

The Quincy Braintree Family Network is providing parent resource and referral by phone, online home activities, and virtual story and circle time. Please email or for the most updated information.

For up to date information from the Department of Early Education and Care please  visit this website.

How can you help?

It’s no question everyone is feeling the impact of the Pandemic. However, economically vulnerable individuals and families may not have the resources to adjust to the loss of wages, limited childcare availability, and other changes resulting from COVID-19 closures. Many will experience long-term impacts due to these circumstances. QCAP is proactively taking measures to help low-income families and individuals who may fall behind on paying for their rent, mortgage, heating, food, and other basic costs.

QCAP’s Food Center is open in order to respond to the ongoing needs of the community. To assist the Food Center, please consider making a monetary gift online, or send cash or checks to QCAP at 1509 Hancock St., Quincy, MA  02169. Monetary donations allow us the most flexibility to respond to needs as they arise. Thank you in advance for your support.

Click Here to Learn How You Can Help QCAP Make a Difference During COVID-19