Important COVID-19 Information from QCAP (updated 4/2/2020)

*Important update: if you rent in Quincy and are experiencing a financial hardship due to COVID-19, you may be eligible for the Quincy Emergency Rental Assistance Fund.

In response to the COVID-19 public health emergency, QCAP has made several modifications to our operations so that we may continue to serve our clients in this time of need. Our Southwest Community Food Center at 1 Copeland Street is providing emergency food orders and is open and fully operational. Our Energy Department is continuing to process applications and accept new clients through phone and email. We have suspended in-person appointments and walk-ins at QCAP’s Main Office at 1509 Hancock Street and QCAP’s Head Start Location at 22 Pray Street until May 4, 2020, but please see below for how we are providing other services, including Housing, through phone and email.

If you or someone you know is experiencing financial hardship as a result of COVID-19 and needs assistance accessing any community resources, please do not hesitate to contact your QCAP worker or QCAP at 617-479-8181.

Thank you for your understanding as we take these necessary precautions. While our offices will be closed to the public during this time, QCAP remains committed, as the area’s community action agency, to providing our essential services while taking appropriate, prudent actions and maintaining the health and safety of our staff, clients, volunteers, and the community. We will continue to monitor and evaluate new information as it becomes available from state, local, and public health officials. Please continue to check this webpage for complete up-to-date information regarding QCAP’s programs and services.

Below is a list of updates for each program:

Energy Assistance

We are continuing to process fuel assistance applications by phone. Applications will still be accepted through April 30, 2020, including new applications. Please view our income eligibility requirements. Applications may be completed and sent in by mail, email, or fax (see information below). Please call our Fuel Assistance line (617-657-5301) or email fuelassistance@qcap.org with any questions or to request an application be sent to you. For heating emergencies, including heating system emergencies, please contact 617-657-5354. All in-home weatherization services are suspended until further notice.

Address: QCAP Energy Department, 1509 Hancock St., Quincy, MA  02169

Email: fuelassistance@qcap.org

Fax: 617-657-0096

Southwest Community Food Center (SWCFC)

The SWCFC at 1 Copeland St. is open and fully operational during this public health emergency. The Food Center is following the social distancing protocol and has implemented additional cleaning, sanitizing, and hand-washing measures. We are open during our regular hours: Monday, Tuesday, Thursday, Friday 9:00am-4:30pm and Wednesday 11:00am-6:30pm. We are accepting new clients. Please call to make an appointment for a food order (617-471-0796).

SNAP application assistance and other guidance will take place over the phone.

If you wish to donate food, hygiene products, or cleaning products to the SWCFC, you must call ahead to schedule (617-471-0796). We are in great need of monetary donations right now due to the economic impact of COVID-19. Please mail donations or submit online. We greatly appreciate your support.

Head Start

Our Head Start location at 22 Pray St. is closed to children and their family members until May 4, 2020. We will not be conducting in-home visits until further notice. We are working with Head Start families by phone and online to continue child and family engagement. In the meantime, staff are available via phone (617-249-2000) or email (qcaphs@qcap.org) should you have any questions or urgent needs.

Housing Services

We are suspending in-person appointments until May 4, 2020, but staff are providing services through phone and email to address housing needs, including tenant and homeowner assistance. All workshops in April, including First Time Home Buyer Workshops and Affordable Housing Workshops, are canceled. Please check QCAP’s calendar of events for updated information. Please call the housing intake line (617-657-5376) or send an email (housinginfo@qcap.org) if you need assistance.

If you rent in Quincy and are experiencing a financial hardship due to COVID-19, you may be eligible for the Quincy Emergency Rental Assistance Fund.

Financial REACH Center

The Financial REACH Center will suspend in-person appointments until May 4, 2020 and will be providing services through phone and email. Current REACH Center clients will continue to be served by their financial coaches by phone and email. For more information about this service, please call 617-657-5355 to set up a virtual orientation. The in-person REACH Center Orientations scheduled for March 20, 2020 and April 7, 2020 are cancelled.

Volunteer Income Tax Preparation (VITA)

QCAP’s Free Tax Site will suspend all in-person tax preparation for the remainder of the tax season. Please be advised that in response to the ongoing public health emergency, the IRS has extended this year’s income tax filing deadline to July 15, 2020.

If you already had a scheduled tax appointment and still need tax preparation assistance, please call our tax line (617-657-5345) or reach out via email (taxes@qcap.org) to discuss alternative options to face-to-face preparation. If you would like to complete your taxes on your own, the United Way and H&R Block offer free tax filing to qualifying individuals. Please continue to check this webpage for further updates.

Adult Basic Education (ABE) & English for Speakers of Other Languages (ESOL)

All in-person ABE and ESOL classes are canceled at QCAP’s main office, Head Start location, and Quincy College until May 4, 2020. Current ABE and ESOL students will be served by phone by their advisor and teachers regularly to receive updates about program developments and online education opportunities. If you are interested in registering for ESOL or ABE classes, please email registration@qcap.org.

Community Care for Kids (CCK)

CCK staff are providing services by phone (617-657-5305 – please leave a message) and email (cck@qcap.org). The Quincy Braintree Family Network has cancelled all in-person group activities including playgroups and story time.

To slow the spread of COVID-19, Governor Baker has issued an emergency order temporarily closing all early childhood education programs across the State of Massachusetts to suspend providing childcare from March 22 – May 4, 2020.

This closure applies to all center-based child care and family child care programs. It does not apply to residential schools, community group homes, temporary shelters, transition-to-independent living facilities, teen parent programs, and DYS secure facilities.

Exempt Emergency Child Care Programs will be the only child care programs that are allowed to operate during this time. This prioritizes public health and safety while maintaining critical service.

For more information about this closure and Exempt Emergency Child Care Programs, visit this website.

How can you help?

It’s no question everyone is feeling the impact of this unprecedented public health emergency. However, economically vulnerable individuals and families may not have the resources to adjust to the loss of wages, limited childcare availability, and other changes resulting from COVID-19 closures. Many will experience long-term impacts due to these circumstances. QCAP is proactively taking measures to help low-income families and individuals who may fall behind on paying for their rent, mortgage, heating, food, and other basic costs.

At this time, we are experiencing an increase in demand at our Food Center, which is remaining open in order to respond to this crisis. To assist the Food Center, please consider making a monetary gift online, or send cash or checks to QCAP at 1509 Hancock St., Quincy, MA  02169. Monetary donations allow us the most flexibility to respond to needs as they arise.

Southwest Community Food Center remains open for residents in need. Hours: Monday, Tuesday, Thursday, Friday 9:00-4:30, Wednesday 11:00-6:30. Call 617-471-0796.Click here for important COVID-19 Updates from QCAP (4/2/2020)